FAQ

Find clear, straightforward information about our process, services, and how we work.
Feel free to contact us if you require clarification regarding any of these matters.

What makes the WT Commerce Suite different from Shopify or WooCommerce?

Unlike Shopify, which charges high monthly fees and traps you in a closed SaaS ecosystem, the WT Commerce Suite is 100% open-source and free of monthly platform fees. Unlike WooCommerce, which requires piecing together a dozen conflicting third-party plugins for bookings and retail, our suite natively unifies physical products, hotel rooms, and hourly appointments into a single, seamless architecture without the database bloat.

Can my customers buy a physical product and book an appointment at the same time?

Yes. Our native hybrid architecture is built precisely for this. A customer can add a physical item (like a bottle of massage oil), schedule a 60-minute spa appointment, and reserve a weekend wellness suite—all of which funnel into one unified shopping cart for a single, frictionless checkout.

How do you handle payment security and credit card processing?

We offload the entire payment lifecycle to the Viva.com Smart Checkout portal. Sensitive card data never touches your Drupal database or server environment. This guarantees enterprise-grade security, PSD2 compliance, and full GDPR data protection, granting you absolute peace of mind.

Do I have to pay transaction fees?

Through our direct integration with Viva.com, your payment acceptance fees can drop to up to 0%. By utilizing the Viva Wallet merchant debit card for your daily business expenses, you can earn back the fees charged on your incoming customer transactions.

Is this platform right for a massive retail warehouse?

No. We built the WT Commerce Suite to be a razor-sharp scalpel for SMBs, not a heavy Swiss Army Knife. If you require granular, multi-warehouse SKU-level inventory management, real-time carrier shipping calculations (like FedEx volume algorithms), or complex global taxation APIs, we recommend monolithic enterprise platforms.

How does the system prevent double-bookings for appointments?

We utilize raw, timezone-safe server mathematics rather than heavy calendar entities. By storing times as raw strings, the WT Slot Booking extension creates bulletproof availability checks that mathematically prevent the timezone shift bugs and double-bookings commonly found in traditional WordPress booking plugins.